Stop losing knowledge when people leave.
Effective Information Sharing & Knowledge Management Training
Build the knowledge management strategy, information governance, and knowledge transfer skills that organizations are serious about retaining institutional knowledge, actually need.
- UK Licensed
- Global Standards
- Expert Instructor
- 5 Day Training
- Overview
Course Overview
Every organization loses knowledge constantly. Someone retires and takes thirty years of process understanding with them. A team restructures, and the informal networks that made information flow disappear overnight. A project closes, and the lessons learned get filed somewhere nobody ever looks. The problem isn’t that organizations don’t value knowledge; it’s that most have never built a system for capturing and transferring it deliberately.
This Effective Information Sharing & Knowledge Management Training program addresses that directly. It covers knowledge management strategy development, knowledge transfer training, and information governance training across organizational, team, and individual knowledge contexts. Global Industries Intelligence delivers this program alongside competency based interview training and other business training programs.
Whether you’re building an enterprise knowledge management function from scratch or strengthening existing knowledge sharing practices across a growing organization, this gives you the framework to make institutional knowledge genuinely transferable.
- Goals
Course Objectives
By the end of this program, attendees will be able to:
- Develop a knowledge management strategy aligned to organizational priorities and knowledge retention risks
- Design knowledge transfer processes that capture tacit knowledge before it walks out the door
- Apply information governance training principles to ensure knowledge assets are accurate, accessible, and maintained
- Build a knowledge-sharing culture that encourages information flow rather than information hoarding
- Implement knowledge sharing best practices across teams, projects, and organizational boundaries
- Work toward knowledge management certification through a structured, practically grounded assessment pathway
- Key Points
Who Should Attend?
- Knowledge and Information Managers
- HR and L&D Professionals Overseeing Knowledge Retention
- IT and Systems Teams Supporting Knowledge Platforms
- Project Managers With Knowledge Transfer Responsibilities
- Operations Managers in Knowledge-Intensive Environments
- Organizations Building Enterprise Knowledge Management Capability
- Key Benefits
Key Benefits of the Course
- A knowledge management course grounded in real organizational knowledge loss scenarios
- Practical knowledge transfer training skills applicable to the next team transition or restructure
- Stronger information governance capability that keeps knowledge assets accurate and findable
- Clear understanding of knowledge sharing best practices and how to embed them without creating bureaucracy
- A recognized credential supporting progression toward senior knowledge and information management roles
- Outline
Course Outline
Day 1: Knowledge Management Strategy and Organizational Knowledge
- Covers knowledge management strategy development, mapping organizational knowledge assets, identifying retention risks, and building a framework that connects knowledge management to business performance
- Introduces the distinction between explicit and tacit knowledge and why most knowledge management training programs focus on the former, while the latter is where the real organizational risk sits
- Real examples show where organizations discovered the extent of their knowledge dependency only after a key person left, and what a proper knowledge retention strategy would have prevented
Day 2: Knowledge Transfer and Knowledge Capture
- Covers knowledge transfer training methodology, including structured handover processes, mentoring frameworks, and documentation approaches that capture process knowledge in usable form
- Attendees design a knowledge capture process for a realistic organizational scenario, identifying the knowledge holders, the transfer mechanisms, and the success criteria
- Output is a knowledge transfer framework that attendees can adapt directly to their next team transition, restructure, or succession planning assignment
Day 3: Information Governance and Information Flow
- Covers information governance training principles, including ownership, access controls, version management, and the lifecycle governance that keeps knowledge assets from becoming outdated noise
- Attendees map information flow across a realistic organizational scenario, identifying where knowledge gets created, where it gets stuck, and where it disappears entirely from the system
- Hands-on exercises build the governance framework design skills that separate functional knowledge management systems from repositories nobody uses
Day 4: Knowledge-Sharing Culture and Enterprise Knowledge Management
- Covers knowledge sharing culture development, the behavioral, structural, and incentive changes that determine whether people actually share what they know or protect it as personal advantage
- Introduces enterprise knowledge management approaches for organizations managing knowledge across multiple sites, functions, or geographies with inconsistent sharing practices
- Attendees develop a knowledge sharing best practices implementation plan tailored to their own organization's specific culture and knowledge management maturity level
Day 5: Knowledge Management Workshop and Certification Preparation
- Covers knowledge management workshop facilitation techniques for capturing group knowledge, surfacing undocumented processes, and aligning teams around shared information management practices
- Attendees complete a full knowledge management strategy exercise covering knowledge audit, transfer planning, governance design, and culture change recommendations
- Everyone finishes with direct instructor feedback and a defined pathway toward formal knowledge management certification
- Terms
Training Methodology
This program covers:
- Knowledge management strategy workshops using real organizational knowledge retention scenarios
- Knowledge transfer and information governance exercises with structured peer review
- Knowledge sharing culture sessions built around realistic organizational change scenarios
- Certification preparation aligned to recognized knowledge management training standards
- Achievements
Certification
Attendees receive a course completion certificate from our Corporate & Industrial Training Center. The program develops a practical, organization-ready knowledge management strategy and knowledge transfer capability across governance, culture, and system design. Fill out our In-house Registration form for team bookings, or contact us now for upcoming dates across our training portfolio.
- Case Study
Case Study Example
An engineering consultancy lost three senior engineers within eighteen months, each carrying specialist technical knowledge that had never been formally documented. New project teams were rebuilding understanding from scratch, client delivery timelines were slipping, and the knowledge gaps weren’t visible until a project was already in trouble. After key staff completed this Effective Sharing of Information & Knowledge Management Training program, the consultancy introduced structured knowledge capture processes for all senior technical roles, built a knowledge transfer protocol into every project closeout, and established a knowledge sharing platform with clear governance and ownership. Knowledge loss from the next two senior departures was managed without a single project impact.
- Why Choose
Why Choose This Program?
Most organizations treat knowledge management as an IT problem by buying a platform, populating it with documents, and calling it done. The platform is usually fine. What’s missing is the strategy, the governance, the transfer methodology, and the culture change that determines whether anyone actually uses it. This program covers all four. Take a look at our competency based interview training and other professional development training courses across our training portfolio for a complete view of what Global Industries Intelligence delivers.
- Connect
Contact Us
Ready to build knowledge management capability across your organization? Contact us now for upcoming dates and in-house training solutions tailored to your organization.
- FAQs
Fequently Asked Questions
What does the Effective Sharing of Information & Knowledge Management Training program cover?
Five days of knowledge management strategy, knowledge transfer methodology, information governance, knowledge-sharing culture, and enterprise knowledge management, with a practical knowledge management workshop and certification preparation on Day 5.
How is this different from a general information management or document control course?
Document control focuses on managing files and records. This program focuses on organizational knowledge, the processes, expertise, and institutional understanding that don’t live in documents and are far harder to retain and transfer.
Do attendees need prior knowledge management experience?
No prior experience is required. The program works for HR professionals, operations managers, IT leads, and L&D professionals at any stage of their knowledge management journey
Does this course cover knowledge management technology platforms?
The program by Global Industries Intelligence covers knowledge management systems from a governance and strategy perspective, which makes a platform work organizationally rather than training on specific software tools.
Which organizations benefit most from knowledge management training?
Engineering, professional services, healthcare, and public sector organizations with significant specialist expertise and high retirement or turnover risk have the most immediate use case, though any organization where knowledge loss has ever caused a delivery problem has a reason to build this capability properly.
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Course Schedule
Select your preferred date & venue
17-Feb -- 21-Feb
UK
GBP 4595/Person
2 Jun -- 6 Jun
South Africa
GBP 4595/Person
25-Aug -- 29 Aug
KSA
GBP 4595/Person
30-Nov -- 4-Dec
UK
GBP 4595/Person
17-Feb -- 21-Feb
UK
GBP 3595/Person
2 Jun -- 6 Jun
South Africa
GBP 3595/Person
25-Aug -- 29 Aug
KSA
GBP 3595/Person
30-Nov -- 4-Dec
UK
GBP 3595/Person
Duration
5 Days