Administer BMC Helix ITSM with the confidence that certification demands.
BMC Certified Associate: HELIX ITSM 22. X For Administrator
Develop the BMC Helix ITSM administration, configuration, and platform management skills that the BMC Certified Associate exam and real Helix ITSM administrator roles genuinely require.
- UK Licensed
- Global Standards
- Expert Instructor
- 5 Day Training
- Overview
Course Overview
Most IT professionals who inherit a BMC Helix ITSM environment learned it on the job, picking up configuration techniques, workflow modifications, and user management approaches through trial and error rather than structured training. That approach works until something breaks in an unfamiliar way, a customization creates unintended downstream effects, or an audit reveals that access controls weren’t configured the way anyone assumed they were.
This BMC Certified Associate: Helix ITSM 22.x for Administrators program covers BMC Helix ITSM platform administration, AR System architecture, and advanced customization across installation, configuration, security, workflow management, and disaster recovery. It sits within our corporate training programs portfolio alongside AI predictive maintenance and other Online Training Programs, bringing the same technically rigorous, certification-aligned approach to ITSM platform administration that we apply across our IT and technology programs
Whether you’re an administrator managing an existing BMC Helix environment or a consultant preparing for the BMC Certified Associate examination, this program gives you the platform depth and exam readiness that professional Helix ITSM administration requires.
- Goals
Course Objectives
By the end of this program, participants will be able to:
- Install, configure, and manage BMC Helix ITSM platform components across cloud and on-premises deployment scenarios
- Administer user accounts, roles, and security configurations within the BMC Helix ITSM environment
- Configure and customize forms, workflows, and escalations using AR System architecture principles
- Manage data imports, exports, and integrations across BMC Helix service management and third-party systems
- Apply performance tuning, backup, and disaster recovery methodology to maintain BMC Helix ITSM platform reliability
- Work toward BMC Certified Associate: Helix ITSM 22.x certification through a structured, exam-aligned preparation pathway
- Key Points
Who Should Attend?
- IT System Administrators Managing BMC Helix ITSM Environments
- BMC Remedy Administrators Transitioning to Helix Platform
- ITSM Consultants Supporting BMC Helix Implementations
- Technical Support Engineers Working on Helix ITSM Deployments
- IT Managers Overseeing BMC Helix Service Management Programs
- Technical Professionals Supporting BMC Remedy AR System Environments
- Key Benefits
Key Benefits of the Course
- A BMC Helix ITSM program grounded in real platform administration and configuration scenarios
- Practical BMC Remedy AR System and Helix administration skills applicable to the next platform management task
- Stronger BMC Helix certification preparation covering every domain tested in the Certified Associate examination
- Clear platform security, workflow configuration, and integration methodology across BMC Helix service management
- A recognized credential from our corporate leadership training programs portfolio supporting progression toward senior ITSM administration and consulting roles
- Outline
Course Outline
Day 1: BMC Helix ITSM Platform Architecture and Installation
- Covers BMC Helix ITSM platform architecture, how the cloud-native Helix platform builds on the AR System foundation, the component relationships between AR Server, mid-tier, and service management applications, and how this architecture shapes every subsequent administration decision
- Introduces installation and initial configuration methodology for BMC Helix environments: system requirements, deployment options, and the configuration sequence that establishes a properly functioning platform before any customization begins
- Real Helix ITSM implementation examples show where platform administration problems that took days to resolve traced back to installation and architecture decisions that weren't made correctly at the outset
Day 2: User Management, Security, and Access Control
- Covers BMC Helix ITSM user administration, account creation, group management, role assignment, and the permission model that determines what each user can see, modify, and execute within the platform
- Introduces security configuration methodology including authentication integration, single sign-on configuration, and the access control list design that protects sensitive ITSM data while maintaining the operational accessibility that service management requires
- Attendees complete a realistic user and security configuration exercise, developing the access control discipline that audit-ready BMC Helix service management environments consistently require
Day 3: Forms, Workflows, and AR System Customizatio
- Covers BMC Remedy AR System form configuration, field creation, display properties, and the form inheritance model that determines how customizations propagate across related application modules within the BMC Helix environment
- Introduces workflow configuration across active links, filters, and escalations the AR System automation mechanisms that drive BMC Helix Smart IT process behavior and require careful sequencing to avoid unintended interactions between workflow components
- Hands-on exercises develop form and workflow customization skills using realistic ITSM process scenarios, building the AR System customization competency that BMC Helix ITSM administrators consistently need across service desk and change management configurations
Day 4: Data Management, Integration, and Advanced Configuration
- Covers data management methodology within BMC Helix ITSM data imports using CMDB and Asset Management integration, data exports for reporting and compliance, and the data validation approaches that maintain platform data quality across high-volume ITSM environments
- Introduces BMC Helix integration architecture, REST API configuration, third-party tool integration, and the BMC Remedy ITSM training principles that apply to connecting Helix with monitoring, discovery, and external service management platforms
- Attendees complete an integration configuration exercise covering realistic third-party system connectivity scenarios, developing the integration management skills that modern BMC Helix service management deployments consistently require
Day 5: Performance Tuning, Backup, Disaster Recovery, and Certification Preparation
- Covers BMC Helix ITSM performance management, system monitoring, query optimization, log analysis, and the tuning methodology that maintains platform responsiveness as user load and data volume grow across enterprise deployments
- Introduces backup and disaster recovery configuration for BMC Helix environments, including backup scheduling, recovery testing, and the business continuity planning that ensures platform availability meets organizational service level requirements
- Attendees complete a timed BMC Certified Associate practice assessment with structured feedback on domain coverage gaps and the question types most commonly encountered across the official BMC Helix certification examination
- Terms
Training Methodology
This program combines:
- BMC Helix ITSM administration workshops using realistic platform configuration and management scenarios
- AR System customization and security exercises with structured peer review and instructor feedback
- Integration, performance, and disaster recovery sessions built around real Helix ITSM administration challenges
- BMC Certified Associate certification preparation aligned to current BMC Helix ITSM 22.x examination objectives
- Achievements
Certification
Attendees receive a course completion certificate from our Corporate & Industrial Training Center. The program develops practical, exam-ready BMC Helix ITSM administration capability across platform configuration, security, customization, integration, and performance management. In-house training is available for IT teams managing or implementing BMC Helix ITSM environments. Contact us now for upcoming dates across our training portfolio.
- Case Study
Case Study Example
A global financial services organization had a BMC Helix ITSM environment that had been administered by a team with strong BMC Remedy AR System backgrounds but limited formal Helix platform training. Cloud-specific configuration decisions were being made by analogy to on-premises Remedy behavior, workflow customizations were creating performance issues that nobody could trace to their source, and the platform’s access control configuration had grown inconsistent across three years of undocumented changes. After key administrators completed this BMC Certified Associate program, the team audited and rationalized the access control configuration, identified and resolved the workflow performance issues through proper AR System filter sequencing, and documented the platform’s customization baseline for the first time. Two administrators passed the BMC Helix certification examination within six weeks of completing the program.
- Why Choose
Why Choose This Program?
BMC Helix ITSM administration training that covers platform features without developing the AR System architecture understanding that underpins every customization decision produces administrators who can follow documented procedures but struggle when something behaves unexpectedly. This program is built around the platform depth architecture, security, workflow logic, and integration that confident BMC Helix administration requires. Explore our AI predictive maintenance program and other corporate leadership training programs across our training portfolio for a complete view of what we offer.
- Connect
Contact Us
Ready to build BMC Helix ITSM administration capability across your IT team? Contact us now for upcoming dates and in-house training solutions tailored to your organization.
- FAQs
Fequently Asked Questions
What does the BMC Certified Associate: Helix ITSM 22.x for Administrators program cover?
Five days across BMC Helix ITSM architecture and installation, user and security administration, AR System form and workflow customization, data management and integration, performance tuning, disaster recovery, and BMC Certified Associate examination preparation with a timed practice assessment and structured feedback on Day 5.
How is BMC Helix ITSM different from BMC Remedy?
BMC Remedy is the legacy on-premises ITSM platform. BMC Helix ITSM is the current cloud-native platform that builds on the AR System architecture underpinning Remedy, delivering the same core service management functionality through a modern, cloud-delivered platform with enhanced integration and mobile capabilities. The BMC Certified Associate certification covers Helix as the current platform standard.
Do attendees need prior BMC Remedy or Helix experience?
IT administration or ITSM platform experience is recommended. Those with existing BMC Remedy AR System backgrounds will find the Helix platform content builds naturally on their existing knowledge, while IT professionals from other ITSM platforms will find the architecture and administration content accessible with a solid IT systems background.
Does this course prepare attendees for the official BMC Certified Associate examination?
Yes. This program from our online training programs is structured around the BMC Certified Associate: Helix ITSM 22.x examination domains, and Day 5 includes a timed practice assessment with feedback aligned to the official examination format and question types.
Which roles benefit most from BMC Helix ITSM training?
System administrators managing Helix ITSM environments, BMC Remedy administrators transitioning to the Helix platform, and ITSM consultants supporting BMC implementations see the most direct value, though any IT professional responsible for BMC Helix service management platform administration has a strong use case for formal certification preparation.
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Course Schedule
Select your preferred date & venue
20 Jan -- 24 Jan
UK
GBP 4595/Person
07 Apr -- 11 Apr
South Africa
GBP 4595/Person
30 Jun -- 04 Jul
KSA
GBP 4595/Person
06 Oct -- 10 Oct
UK
GBP 4595/Person
20 Jan -- 24 Jan
UK
GBP 3595/Person
07 Apr -- 11 Apr
South Africa
GBP 3595/Person
30 Jun -- 04 Jul
KSA
GBP 3595/Person
06 Oct -- 10 Oct
UK
GBP 3595/Person
Duration
5 Days