A poorly managed claim costs more than the dispute itself.
Managing Contractual Claims
Develop the claims preparation, dispute avoidance, and contract dispute resolution skills that construction and commercial contract environments actually demand.
- UK Licensed
- Global Standards
- Expert Instructor
- 5 Day Training
- Overview
Course Overview
Most contractual claims don’t fail because the entitlement wasn’t there. They fail because the documentation wasn’t kept, the notice wasn’t issued on time, or the claim wasn’t substantiated in a way the other party or a tribunal could actually follow. Winning a claim on the facts and losing it on the paperwork is more common than anyone involved likes to admit.
This Managing Contractual Claims program is built to prevent exactly that. It covers claims management across identification, preparation, substantiation, and contract dispute resolution in construction, procurement, and commercial contract environments. The program sits within the Global Industries Intelligence training portfolio alongside our contract management program and other tech certifications. Whether you’re dealing with a breach of contract claim, an extension of time claim, or a complex variation claim, this gives you the technical and procedural framework to manage it properly from the first notice to the final settlement.
- Goals
Course Objectives
By the end of this program, participants will be able to:
- Identify contractual claim triggers early and issue timely, properly structured claim notices
- Prepare and substantiate claims documentation that holds up under scrutiny from the other party
- Apply FIDIC contract and other standard form contract principles to real claim scenarios
- Evaluate extension of time claim entitlement and quantify disruption claim impacts accurately
- Manage contract change order processes without creating unintended claim exposure
- Apply dispute avoidance techniques that reduce the likelihood of claims escalating to formal proceedings
- Key Points
Who Should Attend?
- Contract and Claims Managers in Construction
- Project Managers With Contractual Responsibilities
- Quantity Surveyors Handling Variation and Delay Claims
- Legal and Commercial Teams Supporting Dispute Resolution
- Procurement Professionals Managing Contractor Disputes
- Site Managers Involved in Change Order Management
- Key Benefits
Key Benefits of the Course
- A claims management program grounded in real construction and commercial contract disputes
- Practical claims preparation and substantiation skills that hold up under formal scrutiny
- Stronger contract dispute resolution capability across negotiation, mediation, and arbitration
- Clear understanding of FIDIC contract claim procedures and how notice requirements affect entitlement
- A recognized credential supporting progression toward senior claims and commercial management roles
- Outline
Course Outline
Day 1: Contractual Claims Fundamentals and Legal Framework
- Covers the legal basis of claims management, including breach of contract claim principles, force majeure, and liquidated damages across standard form contracts
- Introduces FIDIC contract claim procedures alongside other standard forms, showing how notice and time bar requirements determine whether entitlement survives at all
- Real claim examples show where technically valid claims were lost entirely because procedural requirements weren't followed from the start
Day 2: Claim Identification, Notice, and Claims Documentation
- Covers early identification of claim triggers across delay, scope change, and contractor dispute scenarios before the window for notice closes
- Participants practice drafting formal claim notices and building a claim document structure that captures time, cost, and causation from day one
- Output is a claims register template and notice drafting guide that participants can apply directly to their own active contracts
Day 3: Claims Substantiation and Quantification
- Covers claims validation methodology for extension of time, variation claim, and disruption claim scenarios using contemporaneous records
- Participants work through a realistic claim quantification exercise, calculating direct costs, prolongation, and disruption impact against contract provisions
- Hands-on exercises reinforce how the strength of a claim depends almost entirely on the quality of evidence assembled during contract execution, not after
Day 4: Contract Dispute Resolution and Counter Claims
- Covers contract dispute resolution options across negotiation, mediation, adjudication, and arbitration, and when each one is the right choice
- Participants examine counterclaims strategy, understanding how the other party's response changes the commercial and legal landscape of a dispute
- Output is a dispute resolution decision framework that participants can apply when a claim escalates beyond commercial negotiation
Day 5: Dispute Avoidance and Claims Risk Management
- Covers dispute avoidance techniques, including contract change order management, early warning systems, and performance monitoring, that reduce claim exposure
- Participants develop a claims risk management plan for a realistic contract scenario, identifying the points where claims most commonly arise and how to prevent them
- Everyone finishes with direct instructor feedback and a clear pathway toward formal claims management certification
- Terms
Training Methodology
This program covers:
- Claims preparation and substantiation workshops using realistic construction and commercial contract scenarios
- Contract dispute resolution exercises across negotiation, mediation, and arbitration formats
- Claims documentation and notice drafting sessions with structured peer review
- FIDIC contract and standard form claims procedure preparation aligned to recognized claims management course standards
- Achievements
Certification
Participants receive a course completion certificate from our Corporate & Industrial Training Center. The program develops practical, dispute-ready claims management capability across preparation, substantiation, and resolution. In-house training is available for construction, engineering, and commercial teams managing active contract claims. Contact us now for upcoming dates across our training portfolio.
- Case Study
Case Study Example
A main contractor on a large infrastructure project had been accumulating delay and disruption costs for months without issuing a single formal claim notice. The project manager assumed the issues would be resolved commercially at the end of the contract. When the claim was finally presented, the employer rejected it entirely on the basis that notices hadn’t been issued within the contractual time bars, a position the adjudicator ultimately upheld. After the commercial team completed this Managing Contractual Claims program, notice procedures were built into the project’s contract administration process from day one on the next contract. Three claims were identified, noticed, and substantiated during execution rather than assembled retrospectively, and all three were settled commercially without escalating to formal dispute proceedings.
- Why Choose
Why Choose This Program?
Claims management training that covers dispute resolution theory without teaching claims preparation and substantiation produces professionals who understand the process but can’t build a case. This program focuses on the practical work of identifying entitlement early, assembling claim documents properly, and managing the escalation from commercial discussion to formal proceedings when necessary. Take a look at our contract management program and other in-house training options across our training portfolio for a complete view of what we offer.
- Connect
Contact Us
Ready to build claims management capability across your commercial team? Contact us now for upcoming dates and in-house training solutions tailored to your organization.
- FAQs
Fequently Asked Questions
What is the Managing Contractual Claims program?
A structured claims management program covering claim identification, claims preparation, substantiation, extension of time claims, avoidance of disputes, and contract dispute resolution for construction and commercial contract professionals.
How is this different from the Contract Preparation and Management program?
Contract Preparation and Management covers the full contract lifecycle, drafting, execution, compliance, and administration. This program focuses specifically on what happens when things go wrong, claims, disputes, and resolution, a distinct skill set that follows on from contract administration.
Do participants need prior claims experience?
A background in contract administration, quantity surveying, or project management is recommended. Participants currently managing contracts with active or potential claims will find the content directly applicable from day one.
Does this course cover FIDIC contract claims specifically?
Yes, this Global Industries Intelligence course covers it. FIDIC contract claim procedures are covered on Day 1 alongside other standard forms, with specific attention to notice requirements and time bars that determine whether a claim survives at all.
Which industries benefit most from claims management training?
Construction, infrastructure, oil and gas, and engineering see the heaviest use, though any industry managing complex commercial contracts with performance obligations has a direct use case for proper claims management capability.
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Course Schedule
Select your preferred date & venue
24 Feb -- 28 Feb
Japan
GBP 4595/Person
23 June -- 27 June
Jordan
GBP 4595/Person
22 Sep -- 26 Sep
Turkey
GBP 4595/Person
15 Dec -- 19 Dec
USA
GBP 4595/Person
24 Feb -- 28 Feb
Japan
GBP 3595/Person
23 June -- 27 June
Jordan
GBP 3595/Person
22 Sep -- 26 Sep
Turkey
GBP 3595/Person
15 Dec -- 19 Dec
USA
GBP 3595/Person
Duration
5 Days