Outsource the work, not the accountability.
Maintenance Contracting & Outsourcing
Develop the contractor management, tendering, and maintenance performance management skills that serious facilities and industrial outsourcing programs depend on.
- UK Licensed
- Global Standards
- Expert Instructor
- 5 Day Training
- Overview
Course Overview
Most organizations that outsource maintenance do so to reduce cost and complexity. What they often discover is that without proper contract management outsourcing capability behind the decision, they’ve simply moved the complexity from an internal team to an external relationship they don’t know how to manage. Contractors underperform. SLAs get ignored. And the cost savings that justified the outsourcing decision quietly disappear into variation orders and disputed invoices.
This Maintenance Contracting & Outsourcing program is built to prevent that. It covers contract management outsourcing across contractor selection, agreement development, maintenance service, performance monitoring, and vendor contract management in industrial and facilities environments. The program also addresses asset management outsourcing decisions where organizations need to determine which assets to manage internally and which to hand over to specialist third-party providers. Alongside our claims management program, it is part of the Global Industries Intelligence training portfolio and other professional development training courses.
- Goals
Course Objectives
By the end of this program, participants will be able to:
- Develop and manage a maintenance service agreement that protects organizational interests across the full contract lifecycle
- Run a structured tendering process for outsourced maintenance assistance, including RFP development and contractor evaluation
- Apply vendor contract management techniques to monitor contractor performance against agreed KPIs and SLAs
- Build an outsourcing strategy that balances cost, risk, and capability across in-house and outsourced maintenance decisions
- Manage facilities management outsourcing arrangements across multiple vendors and sites without losing visibility
- Apply maintenance performance management frameworks that drive continuous improvement from outsourced providers
- Key Points
Who Should Attend?
- Maintenance and Facilities Managers
- Asset and Reliability Engineers With Contractor Responsibility
- Procurement Professionals Managing Outsourced Services
- Operations Managers Overseeing Third Party Maintenance
- Contract Administrators in Industrial Environments
- Anyone Building or Reviewing an Outsourcing Strategy
- Professionals Managing Asset Management Outsourcing Training Programs
- Key Benefits
Key Benefits of the Course
- A contract management outsourcing program grounded in real industrial and facilities scenarios
- Practical tendering process and contractor evaluation skills applicable to the next outsourcing decision
- Stronger vendor contract management capability that holds contractors accountable without damaging relationships
- Clear understanding of maintenance service contract structure and how SLA design determines performance outcomes
- A recognized credential supporting progression toward senior contract and outsourcing management roles
- Outline
Course Outline
Day 1: Maintenance Outsourcing Fundamentals and Contract Types
- Covers the strategic rationale behind outsource facility management decisions, including when outsourcing genuinely makes sense and when it doesn't
- Introduces maintenance service contract types: fixed price, performance-based, time and materials, and cost-plus, and the commercial trade-offs each one creates
- Real examples show that poorly structured outsourcing arrangements created more cost and complexity than the in-house model they replaced
Day 2: Developing the Maintenance Service Agreement
- Covers maintenance service agreement development, including scope definition, KPI setting, SLA design, and liability allocation
- Participants build a sample maintenance contract covering performance expectations, response time obligations, and payment structures
- Output is a contract template framework that participants can adapt directly to their own outsourced maintenance environment
Day 3: Tendering Process and Contractor Selection
- Covers the full tendering process for outsourced maintenance assistance, including RFP development, contractor evaluation criteria, and proposal scoring
- Participants evaluate sample contractor proposals against realistic technical, financial, and performance criteria
- Hands-on exercises reinforce how supplier qualification decisions made during tendering directly determine the quality of the outsourcing relationship that follows
Day 4: Vendor Contract Management and Performance Monitoring
- Covers vendor contract management techniques for monitoring outsourced maintenance assistance against agreed KPIs without micromanaging day-to-day operations
- Participants build a maintenance performance management dashboard covering uptime, response times, cost control, and SLA compliance
- Output is a contractor performance review framework that participants can implement across their own outsourced provider base
Day 5: Risk, Multi-Vendor Management, and Contract Renewal
- Covers risk management across outsourced maintenance services, including operational, financial, and contractor dependency risks
- Participants work through a multi-vendor coordination scenario, managing competing contractor obligations across a shared site
- Everyone finishes with a contract renewal and exit strategy exercise, leaving with direct instructor feedback and a clear outsourcing improvement plan
- Terms
Training Methodology
This program covers:
- Scenario-based contract management outsourcing workshops using real industrial and facilities management scenarios
- Tendering process and contractor evaluation exercises with structured peer review
- Maintenance performance management sessions using realistic KPI and SLA data
- Vendor contract management preparation aligned to recognized outsourced maintenance assistance standards
- Achievements
Certification
Participants receive a course completion certificate from our Corporate & Industrial Training Center. The program develops practical, commercially ready contract management outsourcing capability across tendering, performance monitoring, and vendor management. Fill out our In-house Registration form for team bookings, or contact us now for upcoming dates across our training portfolio.
- Case Study
Case Study Example
A petrochemical facility had outsourced its rotating equipment maintenance to three separate performance contractors across different asset classes, each operating under a different maintenance service agreement with no standardized performance metrics between them. Contractor performance varied wildly, cost overruns were common, and nobody had a clear view of total outsourced maintenance spend across the site. After key staff completed this Maintenance Contracting & Outsourcing program, the facility consolidated its vendor contract management process, introduced a unified KPI framework across all three contractors, and renegotiated two of the three agreements around performance-based payment structures. Within two maintenance cycles, cost overruns dropped significantly and contractor response times improved across all asset classes.
- Why Choose
Why Choose This Program?
Outsourcing maintenance without the commercial and contractual skills to manage it properly is one of the most common and costly mistakes facilities and industrial operations make. This program is built around the practical discipline of contract management outsourcing and maintenance contract management from tendering through to performance management and renewal, so outsourcing decisions actually deliver what they promised. Take a look at our claims management program and other business training programs across our training portfolio for a complete view of what we offer.
- Connect
Contact Us
Ready to build maintenance contracting capability across your team? Contact us now for upcoming dates and in-house training solutions tailored to your organization.
- FAQs
Fequently Asked Questions
What is the Maintenance Contracting & Outsourcing program?
A structured contract management outsourcing program covering maintenance service agreement development, tendering, contractor evaluation, vendor performance management, and outsourcing strategy for industrial and facilities professionals.
How is this different from the Contract Preparation and Management program?
Contract Preparation and Management covers general commercial contract lifecycle skills. This program focuses specifically on outsourced maintenance services, the operational, technical, and vendor maintenance challenges unique to industrial and facilities outsourcing environments.
Do participants need prior contract management experience?
A background in maintenance, facilities, or procurement is recommended. Participants currently managing contractors or preparing to outsource maintenance services will find the content directly applicable from day one.
Does this course cover multi-vendor outsourcing scenarios?
Yes. Day 5 specifically covers multi-vendor coordination and the additional complexity that comes with managing competing contractor obligations across shared sites or asset classes.
Which industries benefit most from this program?
Petrochemical, manufacturing, facilities management, and utilities see the heaviest use, though any organization outsourcing significant maintenance activity to third-party providers has a direct use case for the contract management outsourcing capability that Global Industries Intelligence delivers through this program.
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Course Schedule
Select your preferred date & venue
17 Feb -- 21 Feb
UK
GBP 4595/Person
16 Jun -- 20 Jun
Czech Republic
GBP 4595/Person
15 Sep -- 19 Sep
USA
GBP 4595/Person
08 Dec -- 12 Dec
UAE
GBP 4595/Person
17 Feb -- 21 Feb
UK
GBP 3595/Person
16 Jun -- 20 Jun
Czech Republic
GBP 3595/Person
15 Sep -- 19 Sep
USA
GBP 3595/Person
08 Dec -- 12 Dec
UAE
GBP 3595/Person
Duration
5 Days